Posts from the ‘WRITING’ Category

The weakest link

It’s been one those days, which, shall I say, has not gone well. We spent 7 hours sitting in our airport waiting for my younger son’s flight to leave (and him with connecting flights and business meetings to get to). The plane never ever arrived, and the Sharp – the airline company – don’t seem to have figured that telling their local front desk what is going on (let alone those saps, the passengers, who are paying more than flight to New Zealand for this trip) is a really, really, really good idea. It’s not just good business sense, it is near essential for the little local tourism industry – which provides their customers and is our second biggest income earner and employer. Being unreliable is a problem for tourists and visitors. Sometimes that is unavoidable. Telling them they have 6 hours to spend at the beach, beats the trousers off leaving them sitting in the airport, guessing, getting angry, frustrated and upset.

Let’s be clear, the local staff do a great job and are very popular with the islanders. The pilots are exceptionally competent – flying a small ‘plane (16 seater) into a small, windy roaring-forties airstrip. If you have been on this run, you’re a skilled pilot, used to dealing with exceptionally bad conditions, in an old-ish aircraft, without the modern tools to make easier. One fondly assumes the ground-crews and mechanics do a good job as none of the planes have crashed. But their communication – presumably one person — suck, letting all of the rest down. Read more