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Posts tagged ‘continuous improvement’

Learning How to Fall is Easy

Dad fell out of an apple tree one time when I was a teenager. After Mom finished scolding him for having climbed up there in the first place, I have a vivid recollection of him grinning and telling us ‘falling is easy. Learning how to land well, that’s hard.’ I was driving my daughters to work today, and reassuring one of them that her new role at work will get easier. “I stutter through talking to customers,” she told us, “I’m probably making them wait too long to hear all the options.” Practice, I told her. And then I watched the two of them walk together through the fog into their store to work, and contemplated their dedication to the one job people ridicule most. The store got a two-pack, and the girls are doing good work. The worrier in particular is always there, shift in and shift out, takes extra hours beyond what she should, and comes in whenever they call her. Her managers know who I am, and rave about them to me when I come in. She’s doing good. She has the potential already to move into leadership – both of them do. Read more